Privacy Policy
Scruffy to Fluffy is committed to treating visitors' information with care while providing details about our pet grooming services. This website does not use a web contact form. Visitors may reach our team by phone, email, or by arranging a salon visit. This Privacy Policy describes the limited technical information that may be associated with browsing our website, how direct enquiries may be handled, and the choices available to visitors who have questions about their information. By using the website, you acknowledge that certain basic technical data may be processed to keep its pages and features working as intended.
Information handled by the website
| Information | Purpose |
|---|---|
| Essential browser storage | Stores basic website preferences, including whether the cookie notice has been dismissed and certain menu-related settings. This helps the website maintain a consistent browsing experience and prevents visitors from repeatedly encountering the same notice during their visit. |
| Hosting logs | May contain technical request information, such as connection details, timestamps, browser information, and requested pages. These records can help maintain website availability, identify errors, review performance, investigate suspicious activity, and support appropriate security measures. |
| Direct contact records | Information voluntarily shared by phone or email may be used to answer questions about grooming appointments, bathing, brushing, coat trimming, detangling, nail care, pet handling, service suitability, and appointment arrangements. Relevant details may also help us follow up on a request or clarify the needs of a particular pet. |
How information is used
Technical website information is used to support essential functions, remember basic preferences, maintain reliable page delivery, and troubleshoot technical problems. Information provided directly to Scruffy to Fluffy may be used to respond to grooming enquiries, explain available services, discuss appointment availability, clarify the care a pet may need, and communicate about an existing or requested appointment. We aim to use information for purposes connected with the enquiry and to avoid requesting details that are not reasonably necessary to assist you.
When contacting us about your pet, you may choose to share practical information such as your pet's name, coat type, approximate size, grooming preferences, known sensitivities relevant to handling, or the service you would like to discuss. Please share only details that are useful for the conversation. Information about a pet's comfort or grooming requirements should be provided when relevant so our team can better understand the requested care. Any information supplied is handled in the context of responding to your enquiry and coordinating appropriate services.
Please do not send payment card numbers, account passwords, identity documents, or other unnecessary sensitive information through ordinary email. Email and telephone communications may pass through third-party service providers, and we cannot guarantee that every form of electronic communication is completely secure. If your message includes information that is not needed to answer your question or arrange a grooming visit, consider removing it before sending.
Browser storage and third-party services
This website may use essential browser storage for simple preferences, including the state of the cookie notice or menu-related settings. These items are intended to support website functionality rather than create a detailed profile of visitors. You can review, delete, or restrict browser storage through the settings provided by your browser. Removing stored preferences may cause certain notices or interface elements to appear again or behave differently on a later visit.
The website is hosted using technical infrastructure that may process limited connection and request information as part of delivering its pages. Such processing may be subject to the hosting provider's own terms and privacy practices. This page does not claim that the website uses advertising cookies, behavioural profiling, or analytics tools unless those features are separately introduced and disclosed. If website functionality changes in a way that materially affects information collection, this policy may be revised to describe the updated practices.
Information sharing and retention
We do not need personal information to allow visitors to read general service descriptions. Information you choose to provide may be accessible to team members who need it to respond to your request or coordinate the service discussed. Technical information may also be processed by hosting or security providers where necessary to operate and protect the website. We do not describe this limited processing as a guarantee that no third party will ever handle technical data; providers may process information under their own contractual or legal obligations.
Contact correspondence is retained for as long as reasonably necessary to respond to enquiries, manage appointment-related communications, maintain relevant business records, address disputes, or meet applicable legal requirements. Technical logs may be retained for a period determined by operational and security needs. Retention periods can differ according to the type of information and the reason it was collected. When information is no longer needed for a legitimate purpose, it may be deleted or otherwise handled in accordance with applicable requirements.
Your choices and privacy requests
You can choose whether to contact us and what information to include in your message. You may also manage browser storage through your browser settings. Depending on applicable law and the circumstances, you may be entitled to ask whether we hold information about you, request access or correction, ask for deletion, or raise an objection or other concern about how information is handled. We may need to verify the nature of a request before responding and may be unable to fulfil requests where a legal obligation or another valid exception applies.
To help us handle a privacy request efficiently, identify the communication or information concerned and explain what action you are requesting. Please do not include unnecessary sensitive information in the initial message. We may update this Privacy Policy when website features, operational practices, or applicable requirements change. The latest version published on this page will describe our current stated approach to website privacy.
Contact for privacy questions
For questions about browser storage, this Privacy Policy, or information you have shared with Scruffy to Fluffy, email [email protected] or call +1 (305) 300-2863. Written correspondence may be directed to 16451 NW 67th Ave, Miami Lakes, FL 33014. Please explain the nature of your request and include only the details needed for us to understand and respond. Contact information provided here is intended for privacy and service enquiries and should not be used to send confidential payment details or passwords.